Packages are generally shipped within 2 days of receipt of order/payment. On Sundays and Mondays (our store closing days) it is "best effort", and it may take a little longer.
You choose the carrier yourself but at the moment we only work with Bpost (for Belgium) and DPD outside of Belgium. That selection will grow...
The shipping costs charged includes both the costs we pay to the carrier and any processing costs we incur.
Your items will be packed and protected with the utmost care, and for delicate items we will also arrange the necessary insurance.
Please note. Shipping is convenient, and usually goes without a hitch. But very occasionally things go wrong, beyond our control. We are dependent on the shipping company in this. These problems are always resolved eventually, but we know from experience that this can take time. Internal investigations of lost packages, for example, sometimes take an excruciatingly long time. In this case, we also have to wait until a solution is provided by the shipping company. It always turns out well, but it can sometimes take a long time. Please take this into account. In these situations, we are both victims of an external error. We can therefore not pay out compensation before the shipping company's investigation has been completed. Packages are sometimes also delivered very late. We always hope for that.